🎧 Customer Service Scripts
Describe your product and common situations. Get a ready-to-use library of warm, compliant support reply templates.
- Ready to send. Each reply is a complete, copy-paste template with
[order no]-style placeholders to fill — one click to copy. - Won't over-promise. Never commits to refunds or compensation you can't honor — it de-escalates while keeping you compliant.
- Covers the whole funnel. Pre-sale questions, shipping delays, quality complaints, returns and bad-review follow-ups — not just the one case you typed.
See the quality — a real example
Sample only · no credits usedInput — product + situation
Product: DTC skincare store, Shopify. 30-day return window, ships in 2-4 business days.
Situation: Customer was charged twice for one order, wants a refund, and is frustrated.
Output — reply scripts
Hi [name], I'm so sorry for the scare — being charged twice is never okay. I've found order [order no] and flagged the duplicate charge to our payments team. Once we confirm it on our end (usually within [1 business day]), the extra charge will be reversed back to your original payment method. I'll email you the moment it's done. Thank you for your patience.
Hi [name], good news — the duplicate charge on order [order no] has been reversed. Depending on your bank it can take [3-5 business days] to appear. Sorry again for the hassle, and thank you for sticking with us.
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