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🎫 Support Ticket Reply

A clear, professional resolution reply to a customer ticket — answers, fixes, next step.

See the quality — a real example

Sample only · no credits used

Input — sample

Customer: order #1234 arrived with cracked screen, needs it fixed today. Context: 30-day warranty, free replacement, ships in 2 days.

Output — sample

Hi [Name], I'm sorry your order #1234 arrived with a cracked screen — that's frustrating.

I've set up a free replacement, shipping within 2 business days with tracking. I can't get it to you today, and I want to be honest about that — but I'll personally watch it out the door.

Please keep the original; I'll send a return label. Anything else I can do?

Uses only your stated policy; doesn't over-promise the impossible 'today'; gaps stay [BRACKETED].

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